Privacy Policy

Introduction

Frank Pepe’s Development Company, LLC (“Pepe’s Pizza”) respects your privacy and is committed to protecting it through compliance with Pepe’s Pizza Privacy Policy (“Privacy Policy”). Please read the Privacy Policy carefully. 

The Privacy Policy applies to Pepe’s Pizza’s website, www.order.pepespizzeria.com, and Pepe’s Pizza’s mobile application (collectively, the “Platform”). The Privacy Policy describes how Pepe’s Pizza uses, collects, and shares information provided through the Platform. The Privacy Policy also describes your privacy rights and choices regarding our use and your sharing of your information. 

Throughout the Platform and the Privacy Policy, “we”, “our”, and “us” refers to Pepe’s Pizza. Throughout the Platform and the Privacy Policy, “you” refers to past, present, or prospective users of the Platform.

By downloading, registering with, or using the Platform, you agree to our use, collection, storage, and disclosure of your personal data in accordance with the Privacy Policy and our Terms of Use, available here . If you do not agree to the terms of this Privacy Policy, please do not use the Platform. 

What Personal Data Do We Collect?

When you download, register with, or use the Platform, you provide the following personal data, which we and/or our vendors (collectively “Vendors”) may collect:

Personal identifiable information , including your full name, email address, telephone number, home address, and your payment card information. 
Account and transaction information, including your login credentials, form(s) of payment (i.e., debit or credit card, gift card, Frank Pepe’s Rewards’ points), time and date of transaction, transaction amount, and contents of the transaction.  
Location data , including your general location if you provide your address or zip code; Vendors may approximate your location based on your IP address. If you provide access to your location on your device, Vendors may collect more precise data through GPS, Wi-Fi, wireless network triangulation, or other similar methods. Vendors may use your precise location information to provide tailored content and advertising, view special offers on products, or to improve customer service experience based on your location. Vendors may utilize Google Maps Application Programming Interface to gather information about your location.
Service use data , including data about the features you use, the emails and advertisements you view, the products you consider and purchase, the date and time you access the Platform, the pages you access while using the Platform, and the IP address, from which you linked directly to the Platform. 

How Do We Collect Your Personal Data?

We may collect your personal data from you. We also may your collect personal data through cookies and other tracking technologies. Lastly, when you interact with the Platform through third parties, we may receive some information about you that you permit third parties to share with us. We use this information to better understand the demographics of our customers and to improve our advertising services. The ability to receive this data is dependent on your privacy settings with the third party.  


How Do We Use Your Personal Data?

To fullfill your requests and provide services to you

  • Complete your order
  • Process your payment
  • Deliver your order
  • Verify user's identity
  • Facilitate our Frank Pepe's Rewards Program
  • Provide customer service
  • Respond to customer request for feedback
  • Personalize your experience
  • Personalize your experience

To develop and improve products and services

  • Improve the Platform based on customer feedback
  • Develop new customer service practices

Marketing

  • Analyzing trends and usage
  • Send communications about promotions, new products and services, and special offers
  • Engage in personalized advertising
  • Send notifications to your devices

To protect the security and integrity of our Platform

  • Protecting the Platform from unlawful access, use and fraud

To communicate with customers

  • Communicate about account activity
  • Confirm your transactions

When and How Do We Share Personal Data with Third Parties?

Pepe’s Pizza partners with third-party service providers to manage daily organizational operations. 
For example, we may share personal data with third-party service providers, including those who provide payment processing services, delivery services, and text message notification system services.  When Pepe’s Pizza enters into agreements with third-party service providers, Pepe’s Pizza asks third-party service providers to use personal data as needed and instructed by Pepe’s Pizza. 

If you click on a third-party link, you will be taken to the third-party platform, which Pepe’s Pizza does not control. This Privacy Policy does not apply to the privacy policies and practices from those third-party platforms. We are not responsible for these third parties, so please read the third-party platforms’ privacy policies carefully. 

Personal data may also be disclosed to third parties, as required by law or subpoena, or if we reasonably believe that such action is necessary to:
  1. comply with the law and the reasonable requests of law enforcement;
  2. to enforce our Terms of Use or to protect the security and integrity of our Platform; and/or
  3. to exercise or protect the rights, property, or personal safety of Pepe’s Pizza and users of the Platform.

For further information on your choices regarding your information, see “Your Privacy Rights and Choices” below.  

How Do We Store and Secure Your Personal Data?

Data Storage and Security 
Pepe’s Pizza uses industry standard technical and organizational security measures to protect your personal data. The security program we use includes measures such as access controls, network intrusion detection, routine training, firewalls, and anti-virus software. 

While Pepe’s Pizza does its best to protect your personal data, no system is completely secure, and we cannot guarantee against unauthorized access, hacking, data loss, or data breach of our systems. If information under Pepe’s Pizza’s control is compromised as a result of a breach of data security, we will take reasonable steps to investigate the situation and, where appropriate, notify individuals whose information may have been compromised and Pepe’s Pizza will take additional steps, in accordance with any applicable laws and regulations. 

Information we maintain will be stored within the United States and the Platform is subject to United States laws. Your use of the Platform constitutes your consent to the transfer, processing, usage, sharing, and storage of your information in the United States in accordance with the Privacy Policy. 

Data Retention
Pepe’s Pizza will retain your personal data as long as reasonably necessary to maintain the Platform, to meet legal and accounting obligations, and for the other purpose described in this Privacy Policy, or as otherwise required or permitted by law. Pepe’s Pizza may anonymize and/or aggregate personal data and store it in order to analyze aggregate metrics and trends. 

Your Privacy Rights and Choices

Account Information 
You can change some information connected to your account as well as adjust your account settings by logging into your account. There are some pieces of information connected to your account that you may not be able to change, like the email address you used to create your account. 

E-mail and Text Message Preferences
If you would like to stop receiving promotional materials from Pepe’s Pizza via e-mail, log onto your account and adjust your e-mail preferences. If you would like to stop receiving promotional materials from Pepe’s Pizza via text-message, follow the instructions on the text message notification from Pepe’s Pizza. Although you can opt out of receiving promotional materials via text message, you may still receive transactional messages via text message. 

Geolocation and Device Information
You may change the Platform’s access to your device information by limiting the viewing or tracking options on the “Setting” application on your device. You may also control approximate location by adjusting location services settings on your mobile device. Pepe’s Pizza may continue to approximate your location based on your IP address or through other means when you access the Platform through your device. 

You may have additional privacy rights based on your jurisdiction. Please click below for more information:
Connecticut(goes into effect on July 1, 2023)

Children's Privacy

The Platform is intended and designed for use by persons aged eighteen (18) or older. Pepe’s Pizza will not approve applications of or establish or maintain registrations for any child who Pepe’s Pizza knows to be under the age of thirteen (13). Pepe’s Pizza does not knowingly collect or solicit personal data as defined by the Children’s Privacy Protection Act (“COPPA”) from children under the age of thirteen (13). Nonetheless, if Pepe’s Pizza learns that it has received personal data from someone who indicates, or Pepe’s Pizza has reason to believe is, under the age of thirteen (13), Pepe’s Pizza will delete such data. A child’s parent or legal guardian may request that the child’s data be corrected or deleted from Pepe’s Pizza’s system by contacting us at the email address or business address listed in the “Contact Us” section below. 

Changes to the Privacy Policy

This Privacy Policy may change or be amended from time to time so, please regularly review the Privacy Policy. If there are changes to the Privacy Policy, the changes are effective immediately, once they are posted to the Platform. Your continued use of the Platform indicates you consent and agree to revised changes to the Privacy Policy. 

Contact Us

You may contact loyalcustomer@pepespizzeria.com, with any questions or concerns or contact us by mail at:
Frank Pepe's Development Co., LLC
1336 East Main Street
Meriden, CT 06450

Last updated:

February 03, 2023